Sant Rohidas Leather Industries and Charmakar Development Corporation Ltd., a State of Maharashtra undertaking, filed a consumer complaint before NCDRC against Vijaya Bank, alleging that its Rs. 9 crore fixed deposit was fraudulently pledged by the Bank to create an overdraft facility of Rs. 8.10 crores without the appellant's sanction, and that the Bank thereafter adjusted the FDR's maturity proceeds against the overdraft dues. NCDRC dismissed the complaint holding that since the FDR earned interest, the banking services were availed for a commercial purpose and the appellant was not a "consumer" under s.2(1)(d) of the Consumer Protection Act, 1986. The appellant challenged that dismissal before the Supreme Court.
The Court dismissed the appeal, but on reasoning materially different from NCDRC's. On Issue (i), the Court held that NCDRC was wrong to equate interest-earning with commercial purpose — merely because a fixed deposit earns interest does not mean banking services were availed for a commercial purpose, since all deposits ordinarily yield interest. The correct test is the dominant purpose of the transaction: whether it has a close and direct nexus with profit generation. However, because the Bank had set up a case that the FDR was pledged to leverage a credit facility — a dispute unresolved by any civil or criminal court — it was impossible to determine the true purpose of the deposit without first adjudicating the fraud/forgery allegations. On Issue (ii), the Court held the complaint was not maintainable under the 1986 Act because the core grievance — a fraudulent pledge and consequent adjustment of FDR proceeds — involves complex questions of criminal and tortious liability that cannot be resolved in summary consumer proceedings. The appellant was left at liberty to pursue appropriate civil or criminal remedies.
The Court distinguished NCDRC's reasoning while affirming its conclusion, expressly disagreeing with the view that interest-earning per se imports commercial purpose. It reaffirmed the principles in Lilavati Kirtilal Mehta Medical Trust v. Unique Shanti Developers, National Insurance Co. Ltd. v. Harsolia Motors, and Ravneet Singh Bagga v. KLM Royal Dutch Airlines, and clarified the burden-of-proof framework from Shriram Chits (India) Private Limited v. Raghachand Associates — the burden to prove commercial purpose lies on the respondent, not the complainant.